1. Overview
My products are digital software licenses (Chrome extensions, SaaS tools, and AI-powered applications). Because they provide instant access after purchase, refunds are handled under the conditions described below. I want you to be genuinely satisfied — if a product isn't working for you, reach out.
2. 30-day money-back guarantee
You may request a refund within 30 days of your purchase if the product does not work as described or does not meet your needs. Approved refunds are issued to your original payment method.
3. Eligibility
To qualify for a refund:
- The request must be made within 30 days of the purchase date.
- You should briefly describe the issue so I can help or process the refund.
- The purchase must be a valid, non-abusive order (see exclusions below).
4. Exclusions
Refunds may not be available where:
- The 30-day window has passed.
- There is clear evidence of abuse, fraud, or excessive/automated usage of the product before requesting a refund.
- The request relates to a change of mind after substantial use, beyond a reasonable evaluation of the product.
- A specific product page stated different refund terms at the time of purchase — those terms apply to that product.
5. How refunds are processed
Payments for my products are handled by a Merchant of Record — Paddle or Lemon Squeezy — depending on the product. They process the payment, invoicing, and any applicable taxes, and they issue the actual refund back to your payment method once approved.
6. How to request a refund
Email support@adnanhassan.me from the address you used at purchase, and include:
- Your order or receipt number (from your purchase confirmation email).
- The product name.
- A short note on the reason for the refund.
You can also request a refund directly through the receipt/invoice email sent to you by Paddle or Lemon Squeezy.
7. Processing time
Refund requests are typically reviewed within 1–3 business days. Once approved, it may take several additional business days for the amount to appear on your statement, depending on your bank or card provider.
8. Questions
If you're unsure whether your purchase qualifies, just ask — email support@adnanhassan.me and I'll help.